Giving Good Energy Advice
Training, workshops and advice

 

Our Expertise

We understand that providing accurate and effective advice to support customers adds value to your services, that's why we're here to support you.

Using our expertise in domestic energy technologies and energy savings, we have a number of training solutions that will enable you to upskill your advisors and frontline staff to provide high quality energy efficiency advice to your customers; including the soft skills of delivering good energy advice that is relevant to the needs of the customer.

Our training packages are ideal for organisations providing energy advice over the phone, face-to-face or in the home. The types of organisations we work with include:

  • Energy suppliers
  • Product manufacturers
  • Installers
  • Retailers
  • Domestic energy assessors
  • Local authorities and housing associations

Training Deliverables

Our market leading knowledge means we can provide training and quality assurance that enables your teams to expertly advise customers about sustainable energy use. The three options in which the training modules can be delivered are:

  • Training Workshops – ‘Giving Good Energy Advice’ training workshop for groups of up to 12, delivered by an Energy Saving Trust expert. The workshops are tailored to build an introductory level understanding of providing energy advice – further workshops to build upon or expand knowledge can be added.
  • Train the Trainer – This license provides businesses with a familiarisation workshop and materials, enabling you to integrate modules into your existing in-house training provision – equipping you to disseminate learnings to new staff or provide a regular refresher.
  • Endorsed Advice – An annual programme of training, assessment, monitoring top-up development that enables your company and staff to be endorsed by EST.

All training options are flexible and can be tailored to focus on the issues pertinent to your organisation and delivered at the level required.

For more information click here.

We’re here to help

Contact our expert team today and find out how your business and your consumers can benefit.