Giving Good Energy Advice
Training, workshops and advice

The impact of COVID-19 has heightened the vulnerability of energy consumers across the UK. Now it's more important than ever to upskill your staff to provide high quality energy advice with endorsed training from Energy Saving Trust.

Our trusted 'Giving Good Energy Advice' training solutions have been adapted to cater for businesses wishing to support their customers during this difficult time. Our market leading knowledge and expertise means we can provide the training and quality assurance to help your advisors support customers that are working from home or self-isolating with behavioural, low and no cost savings advice, debt management and signposting to other services and support.

Our Expertise

We understand that providing accurate and effective advice to support customers adds value to your services, that's why we're here to support you.

Using our expertise in domestic energy technologies and energy savings, we have a number of training solutions that will enable you to upskill your advisors and frontline staff to provide high quality energy efficiency advice to your customers; including the soft skills of delivering good energy advice that is relevant to the needs of the customer. Our training packages are ideal for organisations providing energy advice over the phone, face-to-face or in the home. The types of organisations we work with include:

  • Energy suppliers
  • Product manufacturers
  • Installers
  • Retailers
  • Domestic energy assessors
  • Local authorities and housing associations

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Training Deliverables

Our market leading knowledge means we can provide training and quality assurance that enables your teams to expertly advise customers about sustainable energy use. The three options in which the training modules can be delivered are:

  • Training Workshops – ‘Giving Good Energy Advice’ training workshop for groups of up to 12, delivered by an Energy Saving Trust expert. The workshops are tailored to build an introductory level understanding of providing energy advice – further workshops to build upon or expand knowledge can be added.
  • Train the Trainer – This license provides businesses with a familiarisation workshop and materials, enabling you to integrate modules into your existing in-house training provision – equipping you to disseminate learnings to new staff or provide a regular refresher.
  • Endorsed Advice – An annual programme of training, assessment, monitoring top-up development that enables your company and staff to be endorsed by EST.

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Online Training Solutions

Our adapted online training solutions include:

  • e-Training Workshops covering a variety of modules and topics, delivered by an Energy Saving Trust expert. The workshops are tailored to help your staff respond to customers with a full understanding of providing good energy advice – further workshops to build upon or expand knowledge can be added.
  • Bite-size sessions and topics that your staff can dip into at their own pace – rapidly equipping your staff with the knowledge they need to protect your most vulnerable customers.
  • An adapted learning platform that gives delegates the flexibility to access the training at times convenient for them and your business, meaning minimum downtime from customer calls.

All training options are flexible and can be tailored to focus on the issues pertinent to your organisation and delivered at the level required.

You can also help support the well-being of your home workers and customers at home, by reducing their anxiety about increased energy bills and provide them with verified and relevant energy saving facts and tips that can be implemented at home. Learn more about out InFact service here.

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Why work with Energy Saving Trust?

At Energy Saving Trust we make it our business to understand how consumers use energy by leveraging over 25 years’ experience of motivating action and inspiring behaviour change.

We continually update our facts and figures, and develop new insights into energy use, attitudes and behaviours, backed up by authoritative research, evidence and compelling analysis, allowing us to impart our expertise to your employees through tried and tested training solutions.

 

Contact Us

Contact our expert team today and find out how your business and your consumers can benefit.