Communications

We bring your energy and sustainability messages to life, giving them real meaning and real impact

Our data give us vital insights into the way consumers engage with energy. We have developed a range of services – from data analysis to qualitative and quantitative research – to provide the evidence needed to support our clients’ strategic decisions.

We understand the challenges businesses and governments face when communicating complex messages to consumers about energy and sustainability. Using our extensive experience and insights, we design effective, innovative and engaging campaigns that drive people to take sustainable action. 

Combining our unique consumer data and insights, our digital services create innovative and imaginative online solutions for all ages and demographics. Taking a simple yet creative approach, we find new and effective ways to engage people with their energy use. Find out more about our consumer tools here

We help clients inspire their employees to become advocates of their sustainability campaigns. We also equip organisations with the right tools to plan and implement these campaigns in a way that achieves maximum impact.

We have lots of experience designing and implementing effective evaluation strategies for energy-related communication projects. This ensures that valuable lessons are learned, underpinning a continuous process of campaign improvement.

We understand that providing accurate and effective advice to support customers adds value to your service(s). Using our expertise in domestic energy technologies and energy savings, we have a number of training solutions that will enable you to upskill your advisors and frontline staff to provide high quality energy efficiency advice to your customers; including the soft skills of delivering good energy advice that is relevant to the needs of the customer.

Our training packages are ideal for organisations providing energy advice over the phone, face-to-face or in the home. The types of organisations we work with include:

  • Energy suppliers
  • Product manufacturers
  • Installers
  • Retailers
  • Domestic energy assessors
  • Local authorities and housing associations

Training Deliverables

Our market leading knowledge means we can provide training and quality assurance that enables your teams to expertly advise customers about sustainable energy use. The three options in which the training modules can be delivered are:

  • Training Workshops – ‘Giving Good Energy Advice’ training workshop for groups of up to 12, delivered by an Energy Saving Trust expert. The workshops are tailored to build an introductory level understanding of providing energy advice – further workshops to build upon or expand knowledge can be added.
  • Train the Trainer – This license provides businesses with a familiarisation workshop and materials, enabling you to integrate modules into your existing in-house training provision – equipping you to disseminate learnings to new staff or provide a regular refresher.
  • Endorsed Advice – An annual programme of training, assessment, monitoring top-up development that enables your company and staff to be endorsed by EST.

All training options are flexible and can be tailored to focus on the issues pertinent to your organisation and delivered at the level required.

For more information click here.

Our Clients